Operations Associate

We are seeking a highly motivated and detail-oriented Operations associate who is well versed in Export/ Import freight forwarding operations to join our Silq’s team. The primary focus of this role will be to keep the in-house app up to date with information pertaining to the end to end lifecycle of a shipment. The successful candidate will be responsible for coordinating with internal stakeholders to ensure timely and efficient update of rates, track and trace updates and ensure data quality and integrity.

● Monitor the entire lifecycle of the shipment and perform timely updates in the in-house application within stipulated Service Level Agreement.

● Work with account management to launch new customer projects in the SILQ application and maintain client-specific SOPs for service delivery.

● Prepare and process shipping documentation, including bills of lading, commercial invoices, and export/import declarations.

● Track shipments in real-time and keep clients informed of their cargo's status.

● Manage import/export processes, ensuring compliance with international trade regulations.

● Maintain accurate records of all shipments and related documentation.

● Responsible for testing new app features in User Acceptance Testing.

● Assist with customs clearance procedures and address any issues that may arise.

● Stay up-to-date on industry trends and changes in regulations.

● Graduate with minimum of 2-5 years of experience in logistics, freight forwarding, or a related field.

● Strong understanding of international trade procedures and customs regulations.

● Excellent communication, interpersonal, and organizational skills.

● Proficient in Microsoft Office Suite (Word, Excel, Outlook).

● Ability to work independently and as part of a team in a fast-paced environment.

● US Trade Lane knowledge & familiarity with Federal Maritime Commission (FMC) regulations is preferred

● Excellent attention to detail and accuracy.